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Terms and Conditions

hearing USA

Shipping is every day, Monday to Friday, from our warehouses in California – USA.

Orders and Shipping are being processed on working days, Monday to Friday.

SHIPPING WITH REGULAR MAIL

  • Not currently applied

EXPRESS SHIPPING 

Please note: At this time, we offer only Express Shipping.

  • Express delivery is offered

A faster option is shipping with DHL or FEDEX mail.
Costs will be shown before checkout.

At this time and for your security, Olive Earbuds, offer only this option, FREE of CHARGE.

Note: Delivery time measured in working days.

Expect 

– 10-12  days for USA & CANADA,
– 10-12  days for UK / IRELAND,
– 10-12  days for Europe,
– 12-15  days for Australia,
– 2 weeks rest of the World

CURRENCY 

Please select the currency you will pay in (at the bottom of the page). The store uses a 1:1 rate.

DO I PAY IN DOLLAR ($), LIVRE STERLING (£) OR IN EURO (€)?

It depends on how you pay and the country you are in.
For example, PayPal allows you to pay  in Livre Sterling, Euro and in USD.
With our card payment, Via Secure Payment (Visa, Mastercard or Amex), you will pay in Livre  Sterling, USD or Euro, it depends on the country where you order.

HOW DO I ORDER?

You can add products to your cart without opening an account. 
Open account allow you to have a follow-up of your order.
With your account, you can log in using your Hearing-USA.com  ID.

After you have completed your order by placing items in your shopping cart, proceed to the checkout area.
In the payment area, you can complete the shipping and billing information.

A confirmation of your order will be sent to you by e-mail.

If you have any questions regarding the online store, write to us at: contact@Hearing-USA.com

If your case concerns an order that you have already placed, please always indicate your order number, in order to enable us to respond to you more quickly.

All your inquiries and responses are taken care of within 24 hours, Monday to Friday

HOW DO I KNOW IF SOMETHING IS IN STOCK OR NOT?

All products in our shop are in stock or have a clear notice that this is a firm order and must be delivered as soon as possible.
Our listing is regularly updated.
Of course, it is quite possible that exceptionally, an item becomes unavailable
between the time you order it and the time it ships.
In these cases, we will advise you quickly so that you can make a decision,
namely receiving your order or canceling your order.

In case of cancellation, you will receive the amount of your order within 48 hours, working days, after the cancellation request.

CAN I PLACE AN ORDER BY PHONE/FAX? 

We do not accept orders over the phone/fax. We only sell via this website.

WHAT ARE THE ACCEPTED PAYMENT METHODS?

We accept Paypal, credit cards, Apple Pay.
Payment by bank transfer is not possible at the moment.
In certain cases, in the event of control,
It may take 3-5 business days for us to mark payment for your order as actually completed.
In all cases, you are informed in real time, via your email address.

Please note, that most orders are taken into account
and are processed within 24/48hrs, business days.

IS IT SAFE TO ORDER FROM YOUR STORE?

We do not have access to credit card information and it is never stored in our secure payment database.
Personal information, such as email address or delivery address, is kept in a secure database
and are not accessible to anyone outside of the Hearing-USA.com Website.

We do not use your information for any purpose other than to properly process orders.

No information you provide is shared with any third party.

TAXES

Prices are the same in North America, UK and European Union.. For your orders the invoice includes tax (VAT).

HOW MUCH TAX DO I HAVE TO PAY?

You pay taxes only if you live in a country that is a not member of the North America (USA, CANADA and MEXICO), European Union, United Kingdom. 

CAN I HAVE A SEPARATE BILLING AND SHIPPING ADDRESS?

Yes, you can.

When you have completed your order and have reached the check out area,
you will see an option ‘Change Delivery Address’.
By clicking this, you are able to enter up to five different delivery addresses.

Note that the invoice is shipped separately.

I WANT TO PURCHASE A BULK ORDER

Send us a note at contact@Hearing-USA.com and let us know of your situation and what you are interested in.

We will happily support your efforts.

WHAT’S YOUR RETURN POLICY?

We want you to be happy, so we stand behind our products
and recognise that sometimes you don’t get what you expect.

If we shipped the wrong product or it arrived defective, no problem,
contact us at contact@Hearing-USA.com to arrange the return / replacement of your purchase.

In this case, be sure to include a brief description of the problem.

Have you changed your mind?
We will give you a full refund, provided the purchases are received in the original packaging,
with all accessories and provided your purchase is in “like new” condition.
Please note that you will not be responsible for the cost of returning non-defective merchandise,
it will be free.

All returns must be returned to us within 30 days of the date of receipt of your purchase.

WHAT’S YOUR CANCELLATION POLICY?

All orders are dispatched every working day,
It is possible to cancel immediately before shipping.
If you want to cancel your order, send an email to contact@Hearing-USA.com

We will do what is necessary to make the cancellation.