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Hearing USA


As a buyer, we want to make sure that you are happy with every purchase you make from Olive Earbuds,
but we recognise that sometimes after a purchase we can change our mind,
that is why you get an immediate 60 day money back guarantee
with Free shipping return, without having to give us an explanation.

👉  If you’re not satisfied, we’re not satisfied
that’s why we’ll happily give you 100% money back

We offer a 60 day money back guarantee when purchases don’t go as expected.

Here’s what the policy covers:

  • Defective products
  • You are not satisfied with our product
  • You have changed your mind and do not want this product
  • The products do not work as advertised
  • Accidental purchase (downloaded products and bulk orders are not covered by the policy)
  • Step 1: Contact Olive Earbuds.co.uk to resolve any issues you are having at:

First of all, we ask that you contact Olive Earbuds through our website 


to determine if the problem you are having with the product can be resolved.

Don’t know how to get in touch with the creator of the product?
Log in to EarbudsLab-USA.com, click on “CONTACT US“.

Please make sure you have checked the product documentation, FAQs
and that you have contacted the Olive Earbuds directly for assistance before requesting a refund.

If after contacting Olive Earbuds the product is still not working

or if you want an immediate refund, please do not hesitate to contact us at:


  • When contacting us, please provide:

– the product you wish to have in reimbursement.
– the order number.
– the transaction number.
– a detailed description of the problems you are having with the product.
– the reason for the refund (Please note “PERSONNEL”, if you do not wish to give an explanation.

  • In case of return, we will study the product.
    If the product is found to be defective or does not perform as described, it will be repaired.
    or a refund will be offered provided that the purchase was made no later than 60 days before your request,
    and that the repair times exceed 60 days.
  • NOTE:
  • You benefit from a 12 MONTHS WARRANTY
  • You benefit from a 60-day MONEY BACK GUARANTEE
  • Refunds can be made only after return of the product.
  • Refunds can be made if the product has not been shipped.
  • Refunds can be made in the event of non-receipt of the products.
  • Partial refunds are not covered by this policy.
  • We only give 100% REFUNDS, no partial refunds.
  • Return costs are fully reimbursed, upon presentation of an invoice